We apply strict criteria to the supply of our goods and reserve the right not to supply goods to any company at our absolute discretion. It may be necessary for a representative of Strings and Things to visit the company to validate our ability to supply. We unreservedly maintain the right to restrict the supply of goods only to bona fide organisations operating a full time registered business, located in commercial premises, paying business rates and being VAT registered. We reserve the right to restrict the sale of Ernie Ball / Musicman instruments. Export terms differ and are available upon request.


Credit facilities will only be extended to legally constituted companies or traders who have been visited and approved by an official from Strings and Things. In all cases the proprietor or an officer of the company must have accepted our terms and conditions by signing and returning to us an account application form. All account applications will be subject to a credit appraisal. A credit appraisal involves us taking up two trade references and credit checks on the proprietor or officer of the company as well as the business itself. No variation to these terms can be validly imposed by the purchaser without the express, written agreement of the company. We reserve the right to withdraw credit facilities without explanation and at our absolute discretion.


Standard open accounts are due for payment by the 20th of the month following invoice. A discount on the invoiced goods value (if shown) is available for settlement within 10 days providing the account is not in arrears. A valid debit/credit card can be registered to ensure payment and discounts are always within our terms. In the event of non payment within the aforementioned terms we reserve the right to charge interest on any outstanding balance at the current Bank of England base rate plus 4%. Where debts are passed to a third party for recovery then all costs, disbursements and fees will be payable by the debtor. Policy is to pass all severely overdue accounts to a third party. We also reserve the right to levy an administration charge on returned cheques and in other instances we see fit. Supply will automatically be suspended to accounts exceeding the pre-advised credit limit and/or monthly terms.


All deliveries are made by next working day couriers where available. For UK mainland, the standard charge is £7 flat rate (Max weight 30kgs), £14 flat rate to Northern Ireland, Republic of Ireland, Isle of Man, Channel Islands, Scottish Highlands and Islands, and IOW. Surcharges may apply to individual items weighing in excess of 30kgs. If applicable, recorded first class post will be used. UK mainland carriage is free for orders over £200 net trade, £400 minimum to Northern Ireland, Republic of Ireland, Isle of Man, Channel Islands, Scottish Highlands and Islands, and IOW. Any other areas are charged at cost. All special deliveries will also be charged at cost. The minimum carriage & handling charge on any chargeable delivery is £7. Saturday deliveries are also available and surcharges may apply.


Orders placed for non stock goods will only be accepted on the basis that these orders are binding and final and cannot be cancelled or the goods returned. The company may request a deposit of 25% of the total purchase price. A carriage charge in accordance with our standard charges may apply.


Credit facilities will only be considered after a satisfactory initial trading period of at least three months. During this initial period all accounts for newly opened businesses will only be conducted on a Credit Card basis.


Prices indicated in our catalogue, supplements, on our website and on any other literature are indicative only. Whilst we will endeavor to publish advance warning of a pricing change we reserve the right to withdraw or revise prices at any time. Back order items will be invoiced at the price ruling at the date of ordering not the prices in force at the time of dispatch but may be amended if quantities actually delivered are changed by the Dealer. Carriage charges may apply. Minimum order value is £100 Net Trade. Retail prices are stated inclusive of VAT at the current rate at the time of printing. Where trade prices are stated VAT is excluded.


Risk and liability for the goods shall pass from us to the purchaser at the point of delivery or when the goods are collected by the buyer. The customer must thoroughly test and check all goods immediately upon receipt as we require written notification within three days of receipt for any incorrectly delivered or defective goods.


No claim for non-delivery of invoiced goods can be accepted unless we are advised in writing within 14 days of invoice date; in the event of short delivery or transit damage, please retain the packaging and advise carrier and ourselves IN WRITING within three days of receipt. We will agree any necessary action upon receipt of your written notification.


Goods returned without prior notice and consent will not be accepted. We must be notified prior to return and we will issue a Returns Note Number (RNN). We will arrange collection, no delivery charges will be accepted on our part unless agreed in advance. Credit for an item will only be given if it is returned in its original unmarked packaging with a RNN and in perfect external condition.

Please check the returns portal for current details regarding size restrictions on returns and collections. For parcels that do not comply with these restrictions we will pass on an oversize surcharge of £60. This will be deducted from the value of the credit or invoiced separately if the credit value is insufficient.


All deliveries outside of the UK (including the Republic of Ireland) may be liable to import duties, local sales tax (VAT), and customs clearance charges at the customers’ expense.


Legal title in goods shall remain the Vendors until such time as the Vendor receives payment in full of all sums due in respect of supplies of goods, materials and services. The buyer shall store the goods in a manner to make them clearly identifiable as belonging to the Vendor and shall identify them to the Vendor upon demand. Failing such identification, all goods and materials are deemed as belonging to the Vendor to the extent of all the sums due to the Vendor. Products of identical type, supplied by the Vendor to the purchaser over a period of time and on a number of different invoices, any stock remaining unsold at any time will be taken as relating to that supplied on the most recently dated invoices. No warranty shall be given or liability accepted by the buyer upon sale of the Vendors property until payment for those goods have been made to the Vendor. The buyer must also insure the goods and materials with a reputable insurance company so long as they shall not be deemed to be acting as the Vendors agent. If the purchaser fails to make all payments when due, enter into bankruptcy, liquidation, has a receiver or manager appointed over any assets or becomes insolvent, or if the Vendor has reasonable cause to believe that any of these events may occur, then the Vendor shall have the right without prejudice to repossess the goods and materials without prior notice and the buyer will permit the Vendor to enter any premises for such repossession. Any such goods repossessed will be subject to a minimum re-stocking/ handling charge of 15% levied against the original invoices. However, any credit will be subject to assessment of the repossessed goods as to their re sale worth. No liquidator or receiver of the buyer shall have authority to sell goods to which we have title, without our written consent.